Privacy Policy

Information We Collect

Account Information

When you sign up for talkly-feedup, we ask for basic details like your name, email address, and contact information. If you're setting up family budget management, you might also provide household member names and ages to help organize your budget categories.

Financial Data

Here's where it gets specific to what we do. You'll enter income sources, expenses, savings goals, and transaction details. This is the core of our service, and we handle it with extra care. We never sell this information, and we use bank-level encryption to keep it secure.

Usage Information

Like most websites, we collect data about how you interact with our platform. This includes which features you use most often, what time of day you typically log in, and which budget categories you check frequently. It helps us make the service better for everyone.

How We Use Your Information

We're pretty straightforward about this. Your data serves specific purposes, and we don't go beyond what's necessary to provide our budgeting services.

• Provide and maintain your personal budget dashboard with real-time expense tracking
• Generate monthly reports and spending insights based on your transaction patterns
• Send you notifications about budget limits, unusual spending, or bill reminders you've set up
• Improve our features based on how families actually use the platform
• Respond to your questions and provide customer support when things aren't working right
• Protect against fraud and unauthorized account access
• Comply with Thai financial regulations and legal requirements

Data Sharing and Third Parties

We keep your information pretty close to our chest. But there are a few situations where we share data with carefully selected partners.

Service Providers

We work with companies that help us run talkly-feedup. This includes cloud hosting providers, email services, and payment processors. They only get access to the specific information they need to do their job, and they're required to protect it just as carefully as we do.

Banking Connections

If you connect your bank account for automatic transaction imports, we use secure third-party services that specialize in financial data connections. These providers are certified and follow strict security standards. You can disconnect these at any time from your account settings.

Legal Requirements

Sometimes we're legally required to share information with Thai government agencies or law enforcement. This typically happens in cases involving suspected fraud, tax investigations, or court orders. We'll notify you when possible, unless doing so would violate the law.

Business Transfers

If talkly-feedup is acquired or merged with another company, your data would transfer to the new owners. We'd notify you before this happens and explain any changes to how your information will be handled.

Your Rights Under Thai Law

Thailand's Personal Data Protection Act gives you specific rights over your information. Here's what you can do and how to actually do it.

Access Your Data

You can request a copy of all personal information we hold about you. Just email [email protected] with "Data Access Request" in the subject line. We'll send you a comprehensive file within 30 days, though it usually happens faster.

Correct Inaccurate Information

Found a mistake in your profile or financial data? You can fix most things directly in your account settings. For issues you can't change yourself, contact our support team and we'll update it within 5 business days.

Delete Your Account

You have the right to request complete account deletion. This removes all your personal information and financial records from our active systems. Keep in mind that we might need to retain certain data for 7 years to comply with Thai tax and accounting regulations, but it will be archived and not used for any other purpose.

Restrict Processing

If you're concerned about how we're using your data but don't want to delete your account, you can request that we limit processing to essential functions only. This means we'll stop sending you optional communications and won't use your data for service improvements.

Data Portability

You can download your budget data in standard formats like CSV or JSON. This makes it easy to move to another budgeting service if you decide talkly-feedup isn't right for you. The export function is available in your account settings under "Data Management."

Object to Processing

You can object to specific uses of your data, like marketing communications or analytics. We'll stop that processing unless we have compelling legitimate reasons to continue that override your interests.

Data Security Measures

Security isn't just a buzzword for us. Your financial information deserves serious protection, and here's what we do to keep it safe.

• All data transmission uses TLS 1.3 encryption, the same standard used by major banks
• Financial information is encrypted at rest using AES-256 encryption
• We use multi-factor authentication and require strong passwords
• Our systems are monitored 24/7 for suspicious activity and unauthorized access attempts
• Regular security audits by independent firms test our defenses
• Employee access to user data is strictly limited on a need-to-know basis
• All staff undergo background checks and sign confidentiality agreements

But let's be honest about something: no system is completely immune to breaches. If we ever experience a security incident that affects your data, we'll notify you within 72 hours and explain exactly what happened, what information was involved, and what steps we're taking to address it.

Cookies and Tracking Technologies

We use cookies and similar technologies to make talkly-feedup work properly and remember your preferences. Some cookies are essential for the service to function, while others help us understand how people use the platform.

Essential Cookies

These keep you logged in, remember your language preference, and maintain your session security. You can't turn these off without breaking the service, and they're deleted when you close your browser unless you choose to stay logged in.

Analytics Cookies

We use these to understand which features are popular and where people get stuck. The data is anonymized and helps us make better decisions about what to build next. You can opt out of these in your privacy settings without affecting your ability to use talkly-feedup.

Preference Cookies

These remember choices like your dashboard layout, currency display format, and notification settings. They make your experience more convenient but aren't required for the service to work.

Children's Privacy

talkly-feedup is designed for adults managing family budgets. We don't knowingly collect information from children under 15 years old. If you're setting up a family account and including information about your children for budget planning purposes, you're responsible for deciding what's appropriate to share.

If we discover that we've accidentally collected personal information from someone under 15, we'll delete it immediately. Parents who notice this should contact us right away at [email protected].

International Data Transfers

Our servers are located in Thailand, but some of our service providers operate in other countries. When your data needs to leave Thailand, we ensure those partners meet strict data protection standards through approved transfer mechanisms.

If you're using talkly-feedup while traveling or living outside Thailand, your data will still be processed according to this privacy policy and Thai data protection laws. Some countries may not provide the same level of protection as Thailand, but we maintain our security standards regardless of where data is accessed.

Automated Decision Making

We use automated systems to analyze your spending patterns and suggest budget adjustments. These systems look at things like recurring expenses, seasonal spending variations, and upcoming bill due dates. The suggestions are just that, though. You're always in control of your budget decisions.

If you receive a budget alert or recommendation you disagree with, you can provide feedback that helps our system learn. You can also turn off automated suggestions entirely in your account settings if you prefer to manage everything manually.

Changes to This Policy

We update this privacy policy occasionally to reflect new features, legal requirements, or changes in how we operate. When we make significant changes, we'll email you at least 30 days before they take effect. For minor updates like clarifications or formatting changes, we'll post a notice in your dashboard.

The "Last Updated" date at the top of this page always shows when the most recent changes were made. We keep archived versions of previous policies available on request if you want to see what changed.

Questions and Complaints

If something in this policy isn't clear, or if you have concerns about how we're handling your data, please reach out. We'd rather answer questions and fix problems than have you worry about your privacy.

For privacy-related questions, email our data protection team directly at [email protected] with "Privacy Question" in the subject line. We respond to all inquiries within 3 business days.

If you're not satisfied with our response, you have the right to file a complaint with Thailand's Personal Data Protection Committee. Their website provides information about the complaint process and what documentation you'll need.