Refund Policy
Effective Date: January 2025
At talkly-feedup, we want you to feel confident about your investment in our family budgeting programs. This policy explains when refunds are available and how the process works. We've tried to keep things straightforward because financial education is about trust.
Eligibility for Refunds
Refunds are considered on a case-by-case basis. We look at each situation individually because people's circumstances vary. Here's what generally makes someone eligible for a refund request.
Early Withdrawal
Request made within 14 days of purchase before accessing more than 20% of course materials.
Technical Issues
Platform problems preventing access that our team couldn't resolve within 7 business days.
Medical Situations
Serious medical circumstances with documentation that prevent program participation.
Duplicate Purchase
Accidental double payment for the same program within 48 hours of transaction.
How to Request a Refund
The refund process is designed to be clear and manageable. We process requests as quickly as possible, though some steps take time depending on your payment method and bank.
1
Submit Your Request
Send an email to [email protected] with your order number, purchase date, and reason for the refund. Include any relevant documentation if applicable to your situation.
2
Initial Review
Our support team reviews your request within 3 business days. We may reach out if we need additional information or clarification about your circumstances.
3
Decision Notification
You'll receive a decision via email within 5 business days of our initial review. If approved, we'll explain the next steps and expected timeline for your refund.
4
Refund Processing
Once approved, refunds are processed within 7 business days. The time it takes to appear in your account depends on your payment method and financial institution.
Average Processing Time Most refund requests are resolved within 10-14 business days from submission to funds appearing in your account. Bank transfers may take slightly longer.
Refund Scenarios
Different situations call for different approaches. Here's how we handle common refund scenarios based on what we've learned works best for our community.
Full Program Access
If you've completed more than 20% of the program or it's been over 14 days since purchase, refunds typically aren't available. You've already received substantial value from the materials.
Partial Refunds
In some cases, we may offer partial refunds when you've accessed some materials but experienced significant technical issues. These are evaluated individually based on usage data.
Course Cancellation
If we cancel a scheduled program or can't deliver promised content, you'll receive a full refund automatically within 10 business days. No request necessary.
Payment Disputes
If you file a payment dispute or chargeback, please contact us first. Disputes can delay resolution and may affect your access to current and future programs.
Payment Methods and Processing
Refunds are returned using your original payment method whenever possible. Processing times vary depending on how you paid and your financial institution's policies.
Credit Card
3-7 business days after approval to appear on your statement.
Bank Transfer
5-10 business days depending on banking systems and location.
Digital Wallet
2-5 business days to reflect in your wallet balance.
Things to Remember
- Refund eligibility depends on program completion, time elapsed, and specific circumstances of your request.
- Access to course materials ends immediately once a refund is processed and approved.
- Transaction fees charged by payment processors are typically non-refundable as we don't receive them.
- Documentation may be required for certain refund requests, especially medical or technical issues.
- Refunds cannot be issued for programs started more than 60 days ago regardless of completion status.
- Special promotional pricing or discounts may affect refund amounts based on actual amount paid.